Terms and Conditions
Welcome to Spencelayhs.com
By accessing the Spencelayhs.com website and/or placing an order through the site, you agree to be bound by our terms and conditions. Using the Spencelayhs.com website indicates that you accept these terms and conditions regardless of whether or not you choose to register with us or order from us. If you do not accept these terms and conditions you may not use or access this website.
Please Note: We may revise these terms and conditions at any time and we recommend you review the terms and conditions from time to time to keep up to date of the current terms and conditions that apply to your use of this website. Your contract for purchases made through this web site is with Spencelayhs.com and you undertake that all goods ordered by you are for your personal use only.
General
Our goal is to keep our website innovative and exciting so our content does not become out-dated or out-of-season so, we like to create and change our content across the site on a regular basis. In doing so, we cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again.
Registration
Registration with Spencelayhs.com is not compulsory but should you choose to register with Spencelayhs.com, it is for a single user only. On registering, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you suspect that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.
Product
We have made every effort to display the products featured as accurately as possible. However, all specification and colours on our products are subject to change without notice and actual product may vary slightly from the displayed photo. All photos used on our website are for guidance only.
Spencelayhs.comalso cannot be held responsible for any limitations of your computer monitor (display and colour capabilities) which may greatly affect the colours you actually see on the screen and to that of the actual product.
While we endeavour to ensure that all information on our website is accurate, there may be occasions where errors occur i.e information featured may be incomplete, typographically incorrect or inaccurate. Any error is entirely unintentional and we offer apologises in advance if invalid information is reflected in the merchandise price or item availability. On discovering that an error has been made, we reserve the right to suspend your order and contact you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. We will not be obliged to fulfil an order for a product / supply goods which were advertised at an incorrect price. If we are unable to contact you we will treat the order as cancelled and refund your order. If you cancel and you have already paid for the goods, you will receive a full refund.
We present our content 'as is' and make no claims to its accuracy, either expressed or implied. In line with our policy of continuous improvement, we reserve the right to amend errors or to update product information or to discontinue any item as may be necessary without prior notification.
Pricing
All prices are shown in pounds sterling (£) and include VAT (where applicable) and at the current rates but exclude carriage charges, which are added at the checkout page. You will always be charged the price that is displayed on the checkout page. If the price is reduced after you purchased the item at full price, we cannot refund the difference. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.
All offers on this website are limited and subject to change and availability.
Orders
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered and you must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
There will be no contract for the sale of any product between you and Spencelayhs.com unless and until Spencelayhs.com dispatches the product(s) ordered. Your order including payment is an offer to buy from us and not an acceptance of that offer until we actually send the products to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. If an item is out of stock, we will contact you and unless you request your payment be returned we will offer you an alternative product or the placement of a back-order for the item(s). Spencelayhs.com is not obliged to supply dates our suppliers may get an item in stock and we may refuse to accept an order, where goods are not available. We may also refuse to accept an order where we cannot obtain authorisation for your payment, if there has been a pricing or product description error; problems shipping to your destination or, if you do not meet any eligibility criteria set out in our terms and conditions.
Prior to checkout you can amend the items in your shopping basket at any time by hovering over the checkout button at the top right hand corner of the page and clicking on the ‘edit my basket’ button within the drop down. This will take you to your basket where you can amend your order by removing products or editing the quantities and refreshing your total. When you are on the checkout page, you should see an ‘order summary’ box to the right of the page with an ‘edit my order’ button. This will take you back to your basket where you can amend or cancel your order by removing the products
At the moment the goods are dispatched we will confirm that the product(s) have been dispatched by a confirmation email. This confirmation e-mail amounts to an acceptance by Spencelayhs.comof your offer to buy goods from Spencelayhs.com. You can keep track of your order status yourself via the relevant tracking details that are supplied.
If there are any changes to the details supplied by you it is your responsibility to inform Spencelayhs.com as soon as possible. Please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday.
Spencelayhs.com reserves the right to terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged
Payment
We accept all major credit and debit cards. All credit and debit card payments are processed via a secure server and your card details are never transmitted un-encrypted. Payments must clear before any goods are despatched. Any purchase made via Spencelayhs.com will be billed and appear on your statement under a personal holding name.
Spencelayhs.com will not add any additional fees to your purchase if you pay via any of the card type supported.
As part of our policy to protection against the fraudulent use of credit and debit cards, we conduct security checks on all our orders and to ensure that your credit, debit or charge card is your own and is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process. By accepting these terms and conditions you consent to such checks being made. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998.
It is a crime to use a false name or a known invalid credit card to order and we may disclose information about you and details of your order to various credit rating and fraud prevention companies to the extent that we are required to do so by law for the sole purpose of detecting and preventing fraudulent use of payment cards (for example, if requested to do so by the police or other Government authority investigating an illegal act).
You undertake that all details you provide to Spencelayhs.com for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
Service
Spencelayhs.com aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order (excluding weekends) however this timescale may increase during busy periods or public bank holiday periods.
We would however, like to think, your Spencelayhs.com order could be arriving with you quicker than expected and to help we’ve created a number of postage options that vary in cost and the time it takes for you order to reach you.
Please see below:
UK Standard Delivery
The delivery price will be automatically calculated at the checkout stage and is dependent upon the items ordered and their weight and dimensions.
Normally 2-3 working day delivery.
We’ll send your order out via courier.
If you place your order before 2:00pm, the courier will aim to deliver your order within two (2) to three (3) working days. This excludes weekends and bank holidays. Please Note: next day delivery cannot be guaranteed
The courier will deliver your order between 08:30am and 5:30pm. We cannot guarantee specific delivery times.
Your parcel will need to be signed for on delivery so, if you select this service someone will need to be available at the delivery address to sign for your order.
Online tracking is available and will allow you to check your order’s progress during transit, giving you piece of mind and delivery confirmation. Your tracking reference will be provided on dispatch.
If you miss your delivery, don’t worry, a calling card will be left by the courier with details to re-arrange delivery. This can be done over the phone by contacting the courier direct as per the instructions on the calling card.
The courier will attempt to deliver your order up to three (3) times at your chosen delivery address prior to returning the goods to ourselves
UK Next Working Day Delivery
The delivery price will be automatically calculated at the checkout stage and is dependent upon the items ordered and their weight and dimensions.
Normally a next working day delivery.
We’ll send your order out via courier.
To be eligible for UK Next Working Day Delivery, you will need to place your order before 2:00pm Monday – Friday. Please Note: Orders placed before 2:00pm on Friday will not be delivered until the next working day – Monday (excluding bank holidays).
The courier will deliver your order between 08:30am and 5:30pm. We cannot guarantee specific delivery times
We are unable to offer a UK Next Working Day Delivery service to the following areas:
Highlands / Mainlands with the following post codes:
IV3 – IV40
IV52 – IV54
IV63
KW1 – KW14
PA20 – PA40
PH19 – PH40
PH50
Scottish Highlands
IV41 – IV51
IV55 – IV56
KA27 & KA28
KW15 – KW17
PA41 – PA49
PA60 – PA76
PA77 & PA78
PH41 – PH44
ALL HS & ZE
In all areas listed above, a 2-3 working day transit time is available only.
Your parcel will need to be signed for on delivery so, if you select this service someone will need to be available at the delivery address to sign for your order.
Online tracking is available and will allow you to check your order’s progress during transit, giving you piece of mind and delivery confirmation. Your tracking reference will be provided on despatch.
If you miss your delivery, don’t worry, a calling card will be left by the courier with details to re-arrange delivery. This can be done over the phone by contacting the courier direct as per the instructions on the calling card.
The courier will attempt to deliver your order up to three (3) times at your chosen delivery address prior to returning the goods to ourselves
UK Timed Delivery
The delivery price will be automatically calculated at the checkout stage and is dependent upon the items ordered and their weight and dimensions
Normally a next working day delivery
We’ll send your order out via courier.
To be eligible for UK Timed Delivery, you will need to place your order before 2:00pm Monday – Friday. Please Note: Orders placed before 2:00pm on Friday will not be delivered until the next working day – Monday (excluding bank holidays)
We are unable to offer a UK Timed Delivery service to the following areas:
Highlands / Mainlands with the following post codes:
IV3 – IV40
IV52 – IV54
IV63
KW1 – KW14
PA20 – PA40
PH19 – PH40
PH5
Scottish Highlands
IV41 – IV51
IV55 – IV56
KA27 & KA28
KW15 – KW17
PA41 – PA49
PA60 – PA76
PA77 & PA78
PH41 – PH44
ALL HS & ZE
In all areas listed above, a 2 - 3 working day transit time is available only.
UK Timed Delivery services are limited (as stipulated by the courier) in the following areas:
Northern Ireland
Eire
Channel Islands
Your parcel will need to be signed for on delivery so, if you select this service someone will need to be available at the delivery address to sign for your order.
Online tracking is available and will allow you to check your order’s progress during transit, giving you piece of mind and delivery confirmation. Your tracking reference will be provided on dispatch.
If you miss your delivery, don’t worry, a calling card will be left by the courier with details to re-arrange delivery. This can be done over the phone by contacting the courier direct as per the instructions on the calling card.
The courier will attempt to deliver your order up to three (3) times at your chosen delivery address prior to returning the goods to ourselves
International Deliveries
To check if a certain product is available for international delivery, please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday.
Please note we cannot carry out international deliveries on weekends and public holidays or at specific times of the day.
PLEASE NOTE: All delivery times stated are approximate.
Our main delivery providers are Royal Mail, Yodel, UPS, UK Pallets.
Caution must be maintained when having goods sent to a work or alternative address as Spencelayhs.com will not accept liability for goods which have been signed for at the address or company to which the goods were delivered (other than the cardholders address at your request). We strongly recommend that you have the goods delivered to your home address as tracing can be difficult in these circumstances
Whilst Spencelayhs.com undertakes that every effort will be made to ensure that goods are delivered promptly, no liability will be accepted for delay in dispatch or delivery of goods.
If you need any help or have any queries please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday - Friday
Returns
We want all of our customers to be as happy about products as we are which is why we make every effort to ensure your order is correct. If you’re not happy with your order, our standard Returns Policy (applicable to all purchases) Spencelayhs.com will provide the necessary information should you need to return your order.
PLEASE NOTE: Written notice of a return request is essential and must be emailed to info@Spencelayhs.com prior to return of the product. Alternatively, you can complete a request to return an item via the return module in the ‘My Account’ menu. A return merchandise authorisation (“RMA”) reference will be provided.
We cannot accept a returned item without a valid RMA Reference.
Please read the following helpful hints to guide you in returning your order.
Under the Consumer Protection (Distance Selling Regulations 2000), you have the right to cancel your order within 14 working days from date of delivery. If for any reason (other than product is faulty or damaged) and you wish to cancel or return your order, you can send it back to us within 14 working days from the date of delivery and you’ll receive your money back (including postage). Please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday for more information and to acquire an authorised return request.
The cost of returning your order shall be borne by you unless the item(s) were delivered faulty or damaged, or there were shortages or discrepancies with your order. In these circumstances, please contact the service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday.
We cannot be held responsible for orders lost in transit and we strongly recommend that you return your order either by using registered post or obtaining a certificate of posting. Please ensure you retain this proof of posting for your own piece of mind until you receive your refund.
In addition to your legal rights and obligations, if you change your mind and you wish to cancel your order prior to your order being dispatched, please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday.
If you have ordered beauty or grooming products, hygiene rules mean we cannot take these back if they have been used. If the product has been opened but is unused, we are able to accept the returned product. We check all items returned.
It is important that the returned product is in the best possible condition so, please keep reasonable care of it and retain all packaging.
We will offer a replacement or exchange product where possible prior to actioning a refund.
Re-delivery charges will not be incurred for replacement or exchanged items. Please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday for more information.
If your item isn’t working properly and you have followed the user manual and troubleshooting guide accompanying the product, please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday.
A pre-paid collection service is available within the UK, if your item is faulty or damaged ONLY. Return charges will not be deducted from your refund (depending on reason for return). Where we deem a collection service is valid, we will try our best to work with you to collect on a suitable date and at a convenient time.
Please Note: Collection of the goods will only take place from the delivery address to which they were delivered. Please contact our service team at Spencelayhs.com between 09:00am and 5:00pm Monday – Friday for more information
If you need any help or have any queries please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday - Friday.
Missing / Incomplete / Damaged Orders
If your order hasn’t arrived within seven (7) working days, please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday.
If your order arrives incomplete, please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday.
If your order has been dispatched but hasn’t arrived in the expected time period, please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday.
If you’ve ordered more than one item, please bear in mind that products may be sent out separately however, if this is not the case and you have not received your entire order, please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday.
If your order arrives and you have received something you did not order, please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday.
If your order arrives and the goods are damaged, please contact our service team at Spencelayhs.com between 09:00am and 5:00pm Monday – Friday.
Damaged, incomplete or shortage of goods discovered on delivery must be notified to Spencelayhs.com within 72 hours of delivery. Any claims for damage or shortage which are not notified within this time shall not be accepted by Spencelayhs.com.
If you need any help or have any queries please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday - Friday
Refunds
Refunds are issued on the payment method used at the time of purchase.
Where you are withdrawing from your purchase within 14 working days from the day after the date the item is delivered we’ll refund the cost of the item including delivery as soon as possible but at the latest within thirty (30) days of notice of cancellation.
You will need to return your item(s) within thirty (30) days of notice of cancellation. If we do not receive the item(s) after thirty (30) days, we reserve the right to cancel the refund
We check all items returned as ‘damaged’ or ‘faulty’. In the event we find no fault with a product returned, we reserve the right to cancel the refund and/or recharge you to recover our fees/expenses involved.
A refund for a damaged/faulty item will not be processed until the damaged/faulty item is returned to us.
Once we receive your order, we aim to get your money back to you as quickly as possible but please allow up to ten (10) working days for refunds to be made. If you’ve paid by credit or debit card, we automatically refund your money to the card which was used within the transaction.
We cannot make any refunds to third parties.
For information on your statutory and other rights, please visit the department of trade and industry’s consumer gateway website at:
http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
http://www.consumerdirect.gov.uk/
http://www.adviceguide.org.uk/
Complaints
If you feel you have any cause to complain, please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday - Friday.
We will respond to all queries and complaints within three (3) working days.
Liability
Spencelayhs.com does not accept liability for any indirect losses, consequential losses, loss of data, income, revenue or profit, loss of savings, damage to property or claims of third parties arising out of the use of this site or for any products / services purchased from this website. Spencelayhs.com does not exclude any liability for:
personal injury (including sickness and death) where such injury results from Spencelayhs.com's negligence or fraudulent misrepresentation;
breach of implied terms as to title as set out in section 12 Sale of Goods Act 1979 or section 2 Supply of Goods and Services Act 1982;
any liability which cannot be excluded under the Unfair Terms in Consumer Contracts Regulations 1999; and any other liability which cannot be excluded at law.
Cookies
When you enter this website, we will use cookies. A cookie is a piece of information (typically of words and numbers) that is stored on your computer's hard drive by your web browser to remember certain information such as allowing a website to remember your device address. Upon revisiting a site which employs cookies, the computer server will recognise the cookie, providing information about your last visit i.e. what areas of the site you have visited and for how long. Cookies can be used for many purposes, and some are essential to the way the website works. This information helps us make our site more accessible to our users in line with their needs and also helps us to improve the quality of service that we provide.
Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. These cookies in no way allow us access to your computer and do not store any details relating to you or your credit or debit cards. If you want to disable or ‘turn off’ cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser. Please check your browser’s help files for guidance on how to do so. The Help section is usually found in the Menu bar at the top of the browser. Some browsers provide help if the F1 key is pressed. However, you may lose some of the functionality of this website.
For more information about cookies see: www.allaboutcookies.org
Electronic communications directive 2003 on the use of ‘cookies’ :
The Privacy and Electronic Communications (EC Directive) Regulations 2003 (the Regulations) cover the use of cookies and similar technologies for storing information, and accessing information stored, on a user’s equipment such as their computer or mobile.
The rules in this area are essentially designed to protect the privacy of internet users – even where the information being collected about them is not directly personally identifiable. These are not rules designed to restrict the use of particular technologies as such, they are intended to prevent information being stored on people’s computers, and used to recognise them via the device they are using, without their knowledge and agreement.
Governments in Europe had until 25 May 2011 to implement these changes into their own law. The UK introduced the amendments on 25 May 2011 through The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011. These amendments are now enforceable under law.
In order for you to understand these changes in law and how they affect you the consumer, we have provided below a detailed outline of cookie functions and how Spencelayhs.com uses cookies to provide you with a better shopping experience.
This website uses category 2: performance cookies. These types of cookies only collect information about website usage for the benefit of the website operator. Consent for use of these types of cookies may be obtained in the terms and conditions of the site or when the user changes the settings for the site. The method used will depend on the nature of the website and the precise function/use of the cookies involved.
Category 2: performance cookies collect information about how visitors use a website, for instance which pages visitors go to most often, what time the visit occurred, whether the visitor has been to the site before, what site referred the visitor to the web page and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works which helps us to improve your browsing experience. This tracking information isn't linked to any of your personal details and doesn't let us identify you as an individual.
By using our website, you agree that we can place these types of cookies on your device.
Privacy Policy and Data Protection
Spencelayhs.com respects your concerns about privacy and we will only collect information about you if you willingly provide it. We intend to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. In general, we use the personal information that we collect from you to identify personal preferences and match your needs with relevant products promoted via our website however, we do also collect information from you to process any orders that you may make through our web site and to communicate with you when necessary i.e. to provide you with special offers or promotions that may be of interest to you.
The information you provide upon registering to purchase includes general facts necessary for us to complete your order - your name, mailing address, shipping address and email address, we do not hold any sensitive credit or debit card information on file.
We may also collect and store information about your PC and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages viewed to administer the website and improve the website and our services to you.
We understand that your privacy is important and we will treat any personal information you provide to us as confidential and this will only be used and recorded in accordance with the Data Protection Act 1998. We promise to look after your personal information and we will not sell any information about you to any other party. We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.
Spencelayhs.comuses the latest in Secure Server Technology (SSL – encryption) to ensure that all of your personal and transactional information is protected to the highest standards. The information given will at no time be shared with any third party.
Promotional Codes
Promotional codes are only available for orders placed online at Spencelayhs.com and only one promotional code can be used at any one time.
All promotional codes override any other promotional benefit/discount.
Dependent on the promotion, the appropriate promotional code will be applied to your order at the checkout upon applying the code.
PLEASE NOTE: If the promotional code is not entered before the order is completed ourselves at Spencelayhs.com regret that we are unable to retrieve the promotional code for you and we will be unable to reimburse you the promotional discount once the order has been placed. In this circumstance the order would need to be cancelled and re-ordered.
If you are having difficulty applying your code or believe your code to be faulty, please contact our service team at info@Spencelayhs.com between 09:00am and 5:00pm Monday – Friday.
Spencelayhs.com reserves the right to stop any promotion at any time.
Warranties
All of our product is sold and delivered with a three (3) month warranty guarantee from the date of purchase.
Please retain your order summary document which is proof of purchase and will validate the date from which your guarantee will start. It is essential to keep your parcel summary document to preserve the guarantee. Please also retain the original packaging in case you need to return the product.
Miscellaneous
At Spencelayhs.com we are continually trying to improve your shopping experience. To help our customers make more informed buying choices, we offer our customers the ability to ‘Like’ our products. We welcome your views on the products we sell and thank you for sharing your views with us and other customers.
We want to keep you up to date with key information about new ranges, promotional offers and what's coming soon. Register to receive our Newsletter. If you would like to remove your email address from our list please select the 'unsubscribe' links at the bottom of the promotional emails we send you, or by changing your preferences.
Website Access
Whilst we endeavour to ensure that the Spencelayhs.com website is available 24/7, given the unpredictability of technology and the online environment, Spencelayhs.com will not be held liable if for any reason, the Spencelayhs.com website is unavailable at any time or for any period. Access to the website may be suspended temporarily or restricted to allow for maintenance or repair, or the introduction of new facilities or services. In these circumstances, we will attempt to limit the frequency and duration of any such suspension or restriction.
Copyright
iSpencelayhs.com is an online retailer of branded products. Please be aware that each of the various trademarks, product names, company names and corporate identities represented on this site are the property of their individual companies, used by e-Buyer.co.uk by permission, and are not to be reproduced or used without the express permission of the trademark holders.
You are permitted to view, copy, download, print and distribute extracts from the Spencelayhs.com website subject to this content being used only for information, your own use and non-commercial use.
Unless otherwise stated, the copyright and other intellectual property rights in all material on the Spencelayhs.com website are owned by Spencelayhs.com . You may not use Spencelayhs.com's logo / trademark or extract and/or re-produce parts of the content without prior written permission / authorisation from .Spencelayhs.com In particular, you may not create and/or publish features e.g. product listings, product prices etc without prior written permission / authorisation from Spencelayhs.com If you breach any of the terms in these terms and conditions, your permission to use the Spencelayhs.com website automatically terminates.
Law & Jurisdiction
These terms and conditions are subject to the laws and exclusive jurisdiction of England and every purchase you make shall be deemed performed in UK. English law shall govern every aspect of contractual agreement concerning purchases made from the site.